Artificial intelligence is revolutionizing customer experiences by enabling more personalized, efficient and responsive interactions. The next opportunity comes in the form of AI agents, which carry ...

Sephora has entered a multi-year strategic data-sharing partnership with NielsenIQ (NIQ) to deepen its understanding of omnichannel beauty shopper behavior across North America. The goal is to equip ...

Nearly 5,000 U.S. consumers and 5,000 Canadian consumers were queried from March 25-31, with the sample including English, Spanish and French speakers. The report found that half of Americans and 87% ...

Kenvue, which manufactures brands such as Tylenol, Neutrogena and Listerine, is investing in advanced artificial intelligence capabilities that will include work with generative AI, digital twins, ...

Mars is expanding its centralized artificial intelligence platform after recording positive employee engagement and retainment rates. Initially launched in Q4 as an MVP to about 200 associates, Mars ...

Goya Foods has launched a new website to help shoppers find recipe inspiration, placing an emphasis on the mobile experience since that accounts for a majority of the brand’s web traffic. Developed by ...

United Legwear & Apparel is optimizing its supply chain network by implementing AI-powered traceability. The 25-year-old, New York City-based apparel manufacturer owns the Pro Player, Lemon, and ...

The Procter & Gamble Company is using automation technology and artificial intelligence to bolster operations across several areas of business, including media, marketing, and production. From ...

Candy and gum manufacturer Perfetti Van Melle has brought on Mike Gomes as VP of supply chain North America. Most recently a VP of supply chain at Kroger, Gomes has more than three decades of supply ...

Centric Brands is automating its supply chain operations with AI-powered sourcing and compliance capabilities. The company is a global lifestyle brand collective that owns and licenses the Zac Posen, ...

The company has partnered with subscription platform Recharge to get access to more data that will allow it to test strategies such as product bundling within its loyalty efforts. The technology’s ...

Grove Collaborative, a retailer of sustainable household cleaning, personal care, beauty, and pet products and manufacturer of its flagship brand Grove Co., is overhauling its tech stack, investing in ...