Evaluating Mexico’s Credentials for CX Services – Nearshore …
Evaluating Mexico’s Credentials for CX Services: Adapting to increased disruptions in the Offshore and Onshore models. Comparison between onshore, offshore and nearshore CX models. Precise data on Mexico’s labor force and cost of operations. Detailed profile of Mexico City as a CX delivery option. Download.
NearshoreCX – Nearshore Americas eBooks
In BPO 2.0, CX is a high-value service available for purchase. Supported by cloud-based technologies, CX partners are able to leverage state-of-the-art solutions in a cost-efficient way. Aligning in-house capabilities with a committed provider more adaptable CX strategies and provable marketplace outcomes.
Panama’s bold vision – Nearshore Americas eBooks
On the Brink of an Business-Fueled Overhaul. Panama has been doing the work to upgrade its strategic position as a global shipping hub. New infrastructure projects promise to improve and diversify trade corridors in the country, and regulatory adjustments are molding Panama’s business ecosystem into an even friendlier playground for foreign ...
Build Operate Transfer 2.0: - Nearshore Americas
The BOT model (Build, Operate, Transfer) model is offering an evolving value proposition for companies who are looking for the opportunity to build their own teams from Mexico’s diverse and mature talent pool. Mexico is the perfect link between North America and Central and South America, with a cultural affinity with both continents and a ...
Amid Market Transformations, It Is Time to Consider Jamaica for ...
This White Paper is intended to aid business owners and IT managers who want more value from outsourced services in this new business context. While the pandemic changed the expectations that companies have of their outsourcing providers, decision makers also face the need to rapidly integrate new ...
Becoming an Employer of Choice in the Caribbean - Nearshore …
Putting Employees First Sounds Good, But What Are the Tools to Instill that Ethic in My Workplace? Using technology to support human performance is becoming more prevalent in the IT/BPO universe. By building a human-centric organization, technology is put in the proper place to drive measurable talent management outcomes.
Deploying the Hard Benefits of Jamaica’s Abundant Soft Skills ...
Understand the Hows and Whys of Jamaica’s People-Oriented Skill Set. As automation technologies take over the more menial tasks in the global services sector, complex problem solving skills and a human touch will be more valued than before. Jamaica’s cultural heritage has allowed its labor force to cultivate both qualities to a degree ...