IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.

ITSM, or IT service management, is how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT …

Resources Jira Service Management vs. Competitors See how Jira Service Management’s modern, AI-powered ITSM stacks up against our competitors.

L'ITSM est un framework de gestion des services informatiques qui fournit des services pour diverses fonctions informatiques. Il définit les procédures opérationnelles, les techniques et les services …

Jira Service Management provides ITSM teams with ITIL-certified incident, problem, change and service management to deliver exceptional service experiences

Atlassian for ITSM The basics you need to know about ITSM with Atlassian – across IT delivery, operations, and support, plus best practices and tips.

IT service management (ITSM) is a broad term for delivering and managing IT services. IT ticketing systems are one aspect of ITSM, but several other parts make up ITSM, including change …

ITSM excels at helping IT teams improve performance, effectiveness, responsiveness, and being able to measure it all is what ITSM does really well. It’s not just about blindly duplicating. It’s about …

Think of change management as “eat your vegetables”of ITSM -- not always appetizing, but critically important. With the right practices and culture, change management can result in fewer incidents, …

Discover how Jira Service Management's virtual service agent enhances ITSM by automating web requests, maintaining 24/7 self-service support, and more!