Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.

With Route, customers track 11+ orders per month and check their package status 8-10 times. Keep your brand top-of-mind and direct customers back to your site with immersive tracking that converts.

You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when your claim …

All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines. This includes any claims filed by your customer, or filed by you on your …

Route Brand PortalNov 22, 2025 - Nov 29, 2025Route Brand Portal

Think of it as your own personal admin portal where you will have full visibility into everything happening with Route at your company, as well as where you can contact Support and change your settings.

Integrate Route & Status to create a seamless post-purchase experience, capture signed-in shoppers, and reduce support tickets. Available now for customers using Track and Protect.

Route Returns makes it simple for customers to file returns, receive labels, and track the progress of their return. Within the Route Merchant Portal, merchants can see all filed returns and easily approve …

Your login credentials will be the account information that was used to set up Route. If you were not the primary user to set up your store account and need access, please contact your account manager to …

When you or your customers file a claim through Route, you can stay up-to-date throughout the issue resolution process in the Claims tab in the Merchant Portal.