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SmartAction Responds to Pandemic with a No-Fee Rapid …
Apr 1, 2020 · We are SmartAction®, the contact center industry’s undisputed leader in purpose-built AI-powered Virtual Agents for customer service. At SmartAction, we utilize powerful …
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Telarus Improves CX by Offering a Unique Call Center
Telarus needed to drastically reduce their contact center call volume to keep their live customer service reps focused on calls that required a human experience. Hear from Ray Hicken, VP of …
Expand your BPO Value with Conversational AI AI-powered Intelligent Virtual Agents (IVA) give BPOs an automated, self-service option to offer businesses. White-Label SmartAction IVA …
5 Must-Haves for Insanely Good Conversational AI - smartaction.ai
With over 100 implementations, including nearly a dozen in the Fortune 500, SmartAction shares its most important insights that have led to the industry’s top-rated Virtual Customer Assistant …
Skeptic to Believer in Conversational AI - smartaction.ai
For the first time, Choice Hotels is speaking out on their journey with conversational AI that finally moved them from skeptics to believers.
National Retail Dissects Frictionless Experiences with
Hear best practices on delivering frictionless AI experiences and how to iterate and improve them over time.
Frontier Airlines: A Year Without Phones - smartaction.ai
Discover what happened when Frontier Airlines made the bold decision to eliminate all voice customer service, and how a move to AI in the voice channel could have been the answer to …
SmartAction Hires Experienced Sales Leaders to Drive Substantial …
Mar 1, 2018 · SmartAction is transforming customer self-service with Artificial Intelligence. We work with businesses to create an environment where intelligent virtual agents are handling …