Curious about what goes on during a mock call and how to pass it? In this video, you're going to hear a call simulation between a call center agent and a customer who's complaining about an "overcharge". You'll also learn the 7 steps you need to remember once you're on the phone with a customer. Remember these 7 steps and you'll have the greatest chance of passing your mock call test and improving your call handling skills. | Kwestyon
16:33
Curious about what goes on during a mock call and how to pass it? I…
54.7K viewsJul 10, 2021
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In this detailed billing mock call, you'll learn how to write a confirmation email, create internal notes, see an ACW (After-Call-Work) demo, how to put a customer on hold, when to confirm a customer's account, and most importantly, how to break a bad news to your customers. | Kwestyon
36:44
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20.1K viewsJul 10, 2021
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In this mock call, you will learn how to de-escalate a sup call (supervisor call) and handle a dead-end scenario with an irate customer. You will also learn how to confidently deliver a bad news to your customer and how important your tone of voice is. | Kwestyon
8:11
In this mock call, you will learn how to de-escalate a sup call (supervis…
111.5K viewsJul 10, 2021
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You’ve passed the interview and assessment, but are you ready for the mock call? 🎧 We asked our Metacom recruiters to share their top tips to help you ace it: ✅ Greet the customer properly ✅ Listen and identify the concern ✅ Show empathy ✅ Offer a clear solution ✅ Close the call professionally These small steps make a big difference in your performance. Want the full guide? Comment “YES” below and we’ll send you the link! #bpolife #callcenterph #metacom #mockcalltips #bpopinoy #reels #reelsfypシ
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You’ve passed the interview and assessment, but are you ready fo…
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Mock Sales Calls: 10 Step Guide With Tips, Scripts, and Examples for 2026
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In this video, we look at a common mistake agents make: giving discounts too quickly just to avoid discomfort. You’ll hear a real mock call where a friendly customer casually hints about pricing — and the agent immediately offers credits even though the policy recommends exceptions only as a last resort. I walk you through what went wrong, why people-pleasing leads to unnecessary losses for the company, and how a more confident, value-focused response would’ve kept the interaction positive witho
5:22
In this video, we look at a common mistake agents make: giving disc…
42.2K views4 months ago
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Here’s the significant difference between negative and positive scripting in customer service. In this billing mock call, you'll observe two agents interacting with the same customer differently—one using negative scripting and the other employing positive scripting. 00:00 Question 00:28 Negative Scripting Call 07:54 Positive Scripting Call 11:24 Conclusion | Kwestyon
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