Responding vs. Reacting: Managing Emotions at Work
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YouTubeXenium HR
Responding vs. Reacting: Managing Emotions at Work
When emotions are high, and we find ourselves frustrated at work, the key to avoiding conflict is to respond, not react. When we react, we unleash the exact emotions we’re experiencing in the moment, and as a result, we seem out of control, defensive, and aggressive. But when we respond, we’re aware of how we’re feeling, and we choose to ...
19.7K viewsOct 21, 2019
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