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A strong business is built long before a customer ever walks through the door. In this clip from The Chi, a frustrated customer starts taking his anger out on the staff when his order isn’t ready. Instead of letting the situation spiral, the manager steps in, takes responsibility for the mistake, and turns a heated moment into an opportunity for respect and service recovery. By owning the error, offering a small reward, and guiding the customer toward an apology, he protects both his team and th
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