Trainer: "Sir, the most common fix for this issue is to simply unplug the router and plug it back in." Customer: "Okay, I did that. It didn't work. You need to send somebody out here." Trainer: "Sir, you informed me earlier that you hadn't touched the router at all before this phone call. Are you telling me now that you did, in fact, unplug it and plug it in again before making this call?" | Not Always Right
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Trainer: "Sir, the most common fix for this issue is to simply unplug t…
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🤷‍♀️ Never guess with customers #techsupportlife #customerservicelife #notalwaysright | Not Always Right
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🤷‍♀️ Never guess with customers #techsupportlife #customerservic…
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Client: "My windows login says it's disabled." IT Support member: "Yes, I disabled it because when I came to service your printer last night, I noticed your password was written down next to your keyboard." Client: "I write it down because I always forget it." | Not Always Right
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Client: "My windows login says it's disabled." IT Support member: "Y…
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Tech: "We were closed because there was a tornado and there was no power." Customer: "I don't care why my computer wasn't fixed on time! I want it done now!" | Not Always Right
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Me: "No, I've been having trouble with this scanner all day." Customer: "You know what that means, right?" | Not Always Right
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Caller: "D*** automated systems, I'm tired of talking to computers." Me: "Hi, yeah, I'm not a computer. My name is [Name]. How can I help you?" | Not Always Right
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Tech: "Okay, let's try something. Unplug both ends… and now plug each end into the opposite port." I do it. Me: "…Was that so you could make sure it was actually plugged in without asking me if it was plugged in?" | Not Always Right
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Tech: "Okay, let's try something. Unplug both ends… and now plug …
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Customer: "Hi. A technician was supposed to be here between one …
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Me: "Hmm, do you have a wireless keyboard and mouse?" Customer…
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Me: "Have you rebooted the machine?" Customer: "No. Actuall…
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The customer is always right.....until they're not. #customerservice #de…
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Client: "We've just received a worrying email from one of our cu…
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Me: "Ma'am... there are still several ways that we can get you this sale…
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(In taking a call, I ask a customer to read me some numbers from her h…
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Customer: "No, this is a 15 lane, so I need to pass all my products 15 a…
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Me: "Well, yes, of course, but there's currently no free seating at all. Yo…
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Customer: "Well, why the f*** do you have 10 registers and only two of …
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Me: *points at other two servers behind the counter* "What are thei…
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Customer: "I want to go through the items again. Last time you charge…
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Customer: "19.99? The rack says 3.99, though." Me: "It's a 3.99 and …
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Customer: "Don't you have a bucket you guys can use to be close to th…
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This customer should have tried Mos Eisley. (Link to the full story i…
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